Shipping policy
Shipping Policy
Effective Date: [Insert Date]
Thank you for shopping with Genesis+HOCl. We’re committed to getting your order to you quickly and safely.
📦 Processing Your Order
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Orders are processed within 1–2 business days after payment is received.
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You’ll receive an email confirmation with your order details once your purchase is complete.
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When your order ships, we’ll send you a tracking number so you can follow its progress.
🚚 Shipping Methods & Delivery Times
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We ship via trusted carriers such as UPS, FedEx, and USPS.
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Standard delivery typically takes 3–7 business days depending on your location.
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Expedited shipping options may be available at checkout for an additional fee.
🌎 Shipping Areas
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We currently ship within the United States.
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If you are outside the U.S. and interested in our products, please contact us at info@genesishocl.com to discuss options.
💲 Shipping Costs
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Shipping costs are calculated at checkout based on items ordered.
🔄 Damaged or Missing Items
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Please inspect your order upon arrival.
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If anything is missing or arrives damaged, contact us within 3 business days with photos of the item and packaging so we can make it right.
📧 Questions?
- If you have any shipping‑related questions, please contact us:
Email: info@genesishocl.com
Phone: 301-501_HOCL